Question 1

Does EasyTextNow work for state or county jails?

Accepted Answer

No. The service is only for inmates in United States FEDERAL prisons (Bureau of Prisons). Every checkout verifies the register number live against the BOP locator, so you can't accidentally pay for someone we can't serve.

Question 2

How does setup work, and how long does it take?

Accepted Answer

You pay, and we give you a unique email address for your loved one. They add that address as a contact in the prison computer system — the moment they do, our system detects it and sends them instructions automatically. With Corrlinks' own processing time, instructions typically arrive within 1-2 hours of adding it.

Question 3

I paid — why isn't my loved one texting yet?

Accepted Answer

The account does not work until the inmate adds the email address we gave you as a contact in their prison computer system. Nothing flows until then — not even emails to that address. Tell them the address through your normal channels (a call, a visit, another contact). If you can't reach them, write to support and a member of our team will mail them an instruction letter (up to 15 days through prison mail).

Question 4

How fast do messages arrive?

Accepted Answer

Our system processes messages automatically and may briefly group them before sending. Corrlinks, the prison email system, applies its own processing time in each direction. In practice a text takes about 1 hour to reach the inmate, and their replies take about 1 hour to reach you. That timing is set by the prison system, not us — nothing is lost.

Question 5

Can several family members support the same person?

Accepted Answer

Yes. An inmate can be supported by more than one payer, each with independent payments. For privacy, we never reveal to any payer that other payers exist or who they are.

Question 6

What's the difference between the plans?

Accepted Answer

Starter includes unlimited texting with a private phone number and email. Premium adds photos, the ChatGPT AI assistant, and Google searches. Boss includes everything plus one free photo order per billing cycle: 1-15 prints and shipping are free, or 16-25 prints are free with $6.95 shipping. Any order, even one print, consumes the benefit; later orders before reset cost $0.40 per print plus shipping. Yearly plans give you 2 months free.

Question 7

How do photo prints work?

Accepted Answer

Family texts the photos to the inmate's number, and the inmate places the print order from inside (their plan must include photo access, or they can use extra balance). We print and mail the photos directly to their facility. Reference numbers sent during the same daily cycle accumulate into one order. They can add or remove references, or cancel, before collection at 5:30 a.m. AST. No confirmation message is required: the references remaining at collection are the order that is charged. Noria sends a consolidated update after edits. Even a one-photo order uses Boss's one free order for that billing cycle.

Question 8

Is this legal? Are you part of the Bureau of Prisons?

Accepted Answer

Yes, it's legal — messages travel through the official corrections email system, which the facility monitors like any other inmate communication. EasyTextNow is an independent company and is not affiliated with or endorsed by the Federal Bureau of Prisons.

Question 9

What happens during a lockdown or if they're transferred?

Accepted Answer

The account follows the person, not the facility — it's tied to their federal register number. During lockdowns or restrictions they may temporarily lose computer access; the account and any remaining credit stay intact and service resumes when their access does.

Question 10

How do I cancel?

Accepted Answer

Any time, from the Manage Subscription page — no cancellation fees, no questions. Your subscription simply won't renew again, and any balance already on the account keeps it active until used up.

Question 11

Can I get a refund?

Accepted Answer

Payments are a gift of service credit to the inmate's account, so applied balance is generally non-refundable — but if a charge was a duplicate, an error, or the account could never be set up, contact us within 30 days and we'll make it right. If we notify you that the facility has blocked our messaging and offer to close the account, you may request the remaining eligible credit back. See the Refund Policy for details.

Question 12

Can the inmate call me through this?

Accepted Answer

No — EasyTextNow is text-based: SMS, photos, and emails. No voice calls. For calls, use the facility's regular phone system.

Question 13

Is there a free trial?

Accepted Answer

Yes — up to 96 hours, completely free, no credit card and no signup. The incarcerated person simply uses the current trial contact shown after the eligibility check on our free-trial page, and our system sends them texting instructions automatically (typically within 1-2 hours, due to the prison system's own processing time). Trial messages come from a shared phone number; paid plans include a private number. See easytextnow.com/free-trial for details.

Question 14

Is my payment information safe?

Accepted Answer

Yes. Card payments are processed by Stripe — your card details go directly to Stripe and we never see or store your card number.

Các câu hỏi thường gặp

EasyTextNow có hoạt động tại các nhà tù cấp tiểu bang hoặc quận không?

Quy trình thiết lập hoạt động như thế nào và mất bao lâu?

Tôi đã thanh toán — tại sao người thân của tôi vẫn chưa nhắn tin?

Tin nhắn được chuyển đến nhanh như thế nào?

Nhiều thành viên trong gia đình có thể cùng hỗ trợ một người không?

Sự khác biệt giữa các gói dịch vụ là gì?

Quy trình in ảnh hoạt động như thế nào?

Dịch vụ này có hợp pháp không? Các bạn có thuộc Bureau of Prisons không?

Điều gì xảy ra khi có lệnh phong tỏa hoặc nếu họ được chuyển trại?

Làm thế nào để hủy dịch vụ?

Tôi có thể được hoàn tiền không?

Phạm nhân có thể gọi điện cho tôi qua dịch vụ này không?

Có bản dùng thử miễn phí không?

Thông tin thanh toán của tôi có an toàn không?

Bạn vẫn còn câu hỏi?