These Terms govern your use of EasyTextNow® (BYTEWONDERS LLC). By using the service you agree to them.

What the service is

EasyTextNow lets people on the outside exchange messages with an incarcerated person through the corrections email system, with an easy texting experience on your side.

Payments are a gift of service credit

Every payment you make is a gift of communication service to the incarcerated person you name. As the payer you control only the payment. Once applied, the credit and the account belong to the incarcerated person. How features are used — including photo prints, which are ordered by the incarcerated person from inside — is controlled by them, not by you. You are paying to enable their communication, similar to funding a commissary or phone account.

How messages flow (please read)

Message delivery is not symmetric, because of how corrections systems work:

• To the inmate: messages you send are typically delivered within seconds to a few minutes.
• From the inmate: replies from inside the facility are released and batched by the corrections system and typically reach you within about 10 minutes, sometimes longer.

Delivery ultimately depends on the facility and the corrections provider. We cannot guarantee delivery times, and messages may be delayed, monitored, or blocked by the facility.

The account belongs to the inmate; account setup

A new account does not work until the incarcerated person adds the assigned email address as a contact in their corrections computer system. Until they do, no messages flow, and emailing that address will not reach them. Getting that address to them through your normal channels is the fastest path.

Eligibility & acceptable use

You must be 18+ and legally able to enter this agreement. You may not use the service for anything unlawful, to harass or harm, to circumvent facility rules, or to send prohibited content. We may suspend or terminate accounts that violate these Terms or facility/carrier rules.

SMS program terms (10DLC)

By providing your mobile number and opting in, you agree to receive account and delivery SMS from EasyTextNow at that number. Message frequency varies with your activity. Message and data rates may apply. Reply HELP for help or STOP to cancel. Carriers are not liable for delayed or undelivered messages.

Billing

Subscriptions renew automatically until canceled. One-time payments add balance that keeps the account active while funds remain. Prices are shown before you pay. See our Refund and Cancellation policies.

Disclaimers & limitation of liability

The service is provided "as is". We do not control corrections systems and are not responsible for facility actions, delays, monitoring, or blocking. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid in the 3 months before the claim.

Contact

support@easytextnow.com — include the inmate's BOP number.