Effective date / last updated: July 7, 2026.

Because every payment is a gift of service credit that we make available to the incarcerated person's account, please choose amounts carefully. Service credit has no cash value outside EasyTextNow.

Service credit & subscriptions

• Balance that has already been applied to an account is generally non-refundable, and subscription charges for the current period are non-refundable once the period has started.
• If a charge was clearly a duplicate, an error, or the account could never be set up (for example, the person could not be verified or the service was never usable), contact us and we will make it right, typically by refund or credit at our discretion.
• We may issue goodwill refunds or credits in individual cases; doing so once does not obligate us to do so again.

If the incarcerated person cannot use the service

There are times when an incarcerated person temporarily cannot use the service for reasons outside our control — for example: their access to the facility computer system is restricted, they have an insufficient balance in their facility account, an institutional lockdown, a transfer between facilities, loss of privileges, or a facility-imposed ban on their use of messaging. We fulfill our obligation by keeping the service available. We cannot issue refunds because the incarcerated person is unable or chooses not to use the service, but you can always cancel future renewals, and remaining credit stays on the account for when access resumes.

Promotional & discount funds

Promotional credits, discount codes, and referral bonuses are non-refundable, have no cash value, may not be transferred to other users, and may only be used for their intended purpose.

Photo prints

Photo print orders are placed by the incarcerated person from inside. If a print arrives defective or damaged, we will reprint or credit it. Prints already produced and shipped are otherwise non-refundable.

Chargebacks

Please contact us before disputing a charge with your bank — most billing issues are resolved within a day. If you open a chargeback without contacting us first, the associated service may be suspended while the dispute is open, and we will respond with transaction evidence. Unwarranted chargebacks may result in permanent loss of service. See our Terms of Service.

How to request

Email support@easytextnow.com within 30 days, include the inmate's BOP number and the charge date/amount. Approved refunds go back to your original payment method via Stripe and may take 5–10 business days to appear.

Changes to this policy

We may update this policy from time to time; the current version, with its effective date, is always posted on this page. Material changes will be announced on the site or sent to the contact information on file.

Contact

support@easytextnow.com · By mail: BYTEWONDERS LLC, 500 Westover Dr #30294, Sanford, NC 27330, USA.