After the initial two days of set-up, all fees are non-negotiable. EasyTextNow cannot be held accountable for any funds not used within our services. When you make a payment, it is considered a gift to the inmate which can only be used for future transactions on this website; these funds have no cash value outside of EasyTextNow. By making a deposit, you agree that there will be no refunds under any circumstance unless notified by mistake within 48 hours of transaction completion.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For virtual services, we uphold our obligation by making our service available, even if the inmate is unable to use it for any reason. No refunds are given on payments made, but you can always cancel, pause and skip your subscription for the next billing period. If there are any interruptions in service on EasyTextNow.com, you will not be credited.
Refunds are at the discretion of EasyTextNow.com and may be denied. Includes all setup fees, secondary line charges, service charges, and transfer charges.
There are times when an inmate cannot use our service. This can be because their access to the computer system has been restricted for reasons such as being offline or having an insufficient balance in their prison account. It could also be due to institutional lockdown, transfer, loss of privileges, or if they have been specifically banned from using our service by the institution.
We cannot give refunds if the prisoner is unable to use our service for any reason. By making our service available, we are upholding our end of the bargain.
All promotional and discount codes are non-refundable and can only be used for their intended purpose. EasyTextNow occasionally offers discounts or promotions. Again, these are non-refundable and may not be transferred to other users.
For more information please read our Terms of Service
If you have any further questions, please don’t hesitate to contact us at [email protected]